FAQs

PRODUCT INFORMATION

Q. WILL THESE PRODUCTS SCRATCH MY PAINTWORK OR LEAVE SWIRL MARKS?

A. No, our formulas safely lift dirt from the surface of your paint work and encapsulate it, it's then wiped away and trapped by the microfibre cloth. Clean your microfibre cloths after each use. If you drop one, replace it, don't risk transferring dirt to your vehicle from the floor.

 

Q. CAN I APPLY MY PRODUCT IN WET CONDITIONS?

A. We always advise to apply our products to a dry vehicle, in dry conditions. 

 

Q. I HAVE QUESTIONS ABOUT YOUR PRODUCTS AND THEIR USAGE AND NEED ADVICE. WHO CAN I SPEAK TOO?

A. Please get in touch with us by live chat on our website, Facebook messenger or email us at support@smartpolishpro.com, we'll happily answer all your questions.

 

Q. HOW MANY TIMES WILL MY WATERLESS WASH & WAX CLEAN MY VEHICLE?

A. One 500ml bottle will clean an average size vehicle 6-8 times. There's no need to overspray the product, an even light coating is all that's needed!

 

Q. ARE ALL PRODUCTS RIGHT FOR MY VEHICLE?

A. Here at Smart Polish Pro, we don't make multiple of the same product. We keep it simple, all our products fit a specific task, and work for all vehicles!

 

Q. MY PRODUCTS DIFFER IN COLOUR TO THE LAST TIME I ORDERED. WHAT'S GOING ON?

A. This may occur due to the fact we use natural ingredients in our products, and they themselves will vary in colour slightly, the quality and performance however, will never be compromised!

 

Q. CAN YOUR PRODUCTS BE USED IN THE WINTER?

A. Absolutely! Our Waterless Wash & Wax & Hydropel formula perfectly compliment each other to give you a protection against harsh winter weather, road salts & grime. Our formulas are also perfect if you have limited access to water or live in an apartment block. All our formulas are safe to use indoors and out. For our exterior formulas we recommend applying in above zero conditions. It won't harm the paint work if applied under zero temperatures but extra time will be needed to buff the formulas.

Check out our blog post where Smart Polish Pro was used in Norway in the Winter.

 

GENERAL

Q. WHEN WILL MY ORDER BE SENT?

A. We dispatch all orders within 1-2 business days. You will receive a shipping confirmation with tracking information once dispatched. Read more on the shipping page.

 

Q. DO YOU SHIP INTERNATIONALLY?

A. We deliver worldwide without any restrictions. Please see the shipping page for more information.

 

Q. WILL I BE CHARGED ANY IMPORT DUTIES?

A. Please note that recipients outside of the EU will be responsible for payment of any import duties, clearance fees or brokerage fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared. We recommend you contact us or your local customs authority to determine a landed cost price prior to purchase.

  

Q. CAN I CHANGE MY SHIPPING ADDRESS?

A. If you have entered an incorrect shipping address or wish to change the address, please contact us as soon as possible as we are unfortunately unable to change the delivery address once it has been dispatched.

  

Q. WHAT PAYMENT OPTIONS DO YOU HAVE?

A. We accept all major credit and debit cards, and also PayPal.

 

Q. WHY WAS I CHARGED IN GREAT BRITISH POUNDS (£)?

A. We have a currency converter at the top of our website that gives you up to date conversions from GBP to your chosen currency. However, as we are located in the United Kingdom, our website is only able to checkout in Great British Pounds (£). 

 

Q. HOW DO I FIND OUT ABOUT OFFERS AND PROMOTIONS?

A. By far the best way to keep up with our latest offers is to sign up for our newsletter with your purchase or create an account with us.